Terrapin with Koolnit - Preschool Kinderpack

Shipping Information

In-stock orders are processed within 72 business hours after you receive your order confirmation email. We ship from Buffalo, New York in the USA, and Mississauga, Ontario in Canada. 

If an item is on back-order, you will be notified by email.

Once your order is shipped from our warehouse, you will receive an email notifying you your order has been shipped. 

Please note, we see delays in the initial scan of packages at USPS and Canada Post, and this is outside of our control. We appreciate your patience!

International Shipping

Do we ship to APO? Yes, we do.

Do we ship Outside of North America? Yes! Shipping charges for your order will be calculated and displayed at checkout.

Internationally, we offer Carrier Calculated Shipping and $15 Flat rate Partially Tracked Shipping

Your order may be subject to import duties and taxes, which may be incurred once a shipment reaches your destination country.

Little Zen One is not responsible for these charges if they are applied, they are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to update as there are delays at Canada Post and  USPS with the initial scan. 

In North America, If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello @ littlezenone.com with your name and order number, and we will look into it for you.

If you are outside of North America, please allow 21 days before contacting us.

You can also track your order by clicking here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery if the items are unused and in their original condition (not tried on).

If your order is eligible for a return, we will refund your order amount minus the shipping costs and a 10% restocking fee. Please view our full return policy here.

If you have any further questions, please don't hesitate to contact us at hello @ littlezenone.com.