Refund policy

We're here to help you confidently navigate your parenting journey.

Our Try Before You Buy program is a free trial program that allows you to test select baby carriers for 7 days before purchasing
The program uses separate trial carriers and does not apply to regular purchased carriers
Regular purchased items are subject to the return policy below and must remain new, unused, unwashed, and not tried on to be eligible for return or exchange
Learn more and sign up here

Once an order is placed, we are unable to make cancellations, payment changes, or modifications of any kind.

Within 30 days of delivery

Items must be new, unused, unwashed, and not tried on (this includes trying on without a baby)
Original packaging, tags, and inserts must be intact
Applies to all clothing, baby carriers, and accessories
Final Sale: Pre orders, special orders, sale items, bundles, gift cards, and personal care items

A 10% restocking fee applies
Customers are responsible for return shipping. See Shipping Costs below for details
Email hello@littlezenone.com with RETURN REQUEST and your order number
Photos may be requested prior to approval to confirm condition

No restocking fee on exchanges
Customers are responsible for return shipping on exchanges. See Shipping Costs below for details
Email hello@littlezenone.com with EXCHANGE REQUEST and your order number
Photos may be requested prior to approval to confirm condition

If your item arrives damaged or defective, email hello@littlezenone.com with photos
Claims are subject to manufacturer confirmation
Once confirmed by the manufacturer, we will arrange a replacement or a repair. Return shipping for an approved manufacturer claim is arranged by us at no cost to you

Customers are responsible for return shipping
Free shipping orders: Outbound and return shipping will be deducted from the refund
($22 USD / $31 CAD carriers, $35 USD / $35 CAD outerwear)
Paid shipping orders: Original shipping is non refundable and return shipping is deducted
($10.99 USD carriers, $17.50 USD outerwear)
You may use your own return label. Contact us for instructions
International customers: Responsible for all return shipping and duties

Most returns are inspected within 2 business days of arriving at our warehouse. During busy periods, please allow up to 2 weeks
Refunds are processed within 2 to 3 business days after inspection
Refunds go back to the original payment method, minus applicable fees
Returns with pet hair, fragrance, stains, or wear cannot be accepted
Gift returns can be issued as store credit to the recipient, or refunded to the original purchaser's payment method. Refunds can only be sent back to the original form of payment, so the purchaser will be notified when a refund is processed
Minor cosmetic variations are part of the handmade nature and not defects