Refund policy
We're here to help you confidently navigate your parenting journey.
Try Before You Buy
- Our Try Before You Buy program is a free trial program that allows you to test select baby carriers for 7 days before purchasing
- The program uses separate trial carriers and does not apply to regular purchased carriers
- Regular purchased items are subject to the return policy below and must remain new, unused, unwashed, and not tried on to be eligible for return or exchange
- Learn more and sign up here
Cancellations & Order Modifications
Once an order is placed, we are unable to make cancellations, payment changes, or modifications of any kind.
Returns & Exchanges
Within 30 days of delivery
General Eligibility
- Items must be new, unused, unwashed, and not tried on (this includes trying on without a baby)
- Original packaging, tags, and inserts must be intact
- Applies to all clothing, baby carriers, and accessories
- Final Sale: Pre orders, special orders, sale items, bundles, gift cards, and personal care items
Returns
- A 15% restocking fee applies
- Customers are responsible for return shipping. See Shipping Costs below for details
- Email hello@littlezenone.com with RETURN REQUEST and your order number
- Photos may be requested prior to approval to confirm condition
Exchanges
- No restocking fee on exchanges
- Customers are responsible for return shipping on exchanges. See Shipping Costs below for details
- Email hello@littlezenone.com with EXCHANGE REQUEST and your order number
- Photos may be requested prior to approval to confirm condition
Damaged or Defective Items
- If your item arrives damaged or defective, email hello@littlezenone.com with photos
- Claims are subject to manufacturer confirmation
- Once confirmed, we will cover the return and provide a replacement or full refund
Shipping Costs
- Customers are responsible for return shipping
-
Free shipping orders: Outbound and return shipping will be deducted from the refund
($22 USD carriers, $35 USD outerwear) -
Paid shipping orders: Original shipping is non refundable and return shipping is deducted
($11 USD carriers, $17.50 USD outerwear) - You may use your own return label. Contact us for instructions
- International customers: Responsible for all return shipping and duties
Refunds
- Allow up to 2 weeks for inspection after we receive your return
- Refunds are processed within 2 to 3 business days after inspection
- Refunds go back to the original payment method, minus applicable fees
- Returns with pet hair, fragrance, stains, or wear cannot be accepted
- Gift returns are issued as store credit
- Minor cosmetic variations are part of the handmade nature and not defects
Questions?
Email hello@littlezenone.com
