Didymos Baby Woven Wrap Leo

Disappointing! My original order Didymis-Baby Woven Wrap Leo-6 which I had shipped directly to my son / daughter-in-law's home, as a new baby gift, arrived in the wrong color (pink vs the leopard print). Disappointing, especially since it was a gift. They are now in the process of getting it "exchanged" for the correct one. Again, quite disappointing that instead of the intended lovely gift, I now gave them a chore with a brand new baby in the home. Likely would not reorder or recommend your products related to this disappointing experience. When the contacted customer service they were told it was a distribution services fault & no effort to improve the whole experience. Would expect much more from a customer service experience for the cost of these products.

Such a comfortable and elegant wrap of excellent quality! But just as importantly, I want to share my experience with LZO's customer service: Allie reached out to me when this design was inadvertently oversold during a sale. She was apologetic and asked if I'd like another, but I declined, explaining that I had sentimental reasons for wanting this particular wrap. With no prompting, Allie offered to order one in, upheld the original sale price, AND threw in a small gift for my "trouble". The honesty, personal touch and kindness with which Allie runs her business is what makes LZO stand out and will have me coming back again and again. In fact, I have just placed an order to try out my first "shortie"!